FAQ's

Nullagen Serum is a skin-revitalizing formula designed to help hydrate, smooth, and refresh the look of your skin. It combines Silk Peptides, Hydrolyzed Collagen, Hyaluronic Acid, and Niacinamide to support a radiant glass-skin glow.

Apply a small amount to clean, dry skin and gently massage it in until fully absorbed. Use it before moisturizer as part of your morning or evening skincare routine.

Many customers notice their skin feeling softer, smoother, and more hydrated within the first week. For lasting visible results, we recommend consistent use.

Nullagen is designed to work well with most skin types, including dry, normal, and combination skin. If you have sensitive skin, we recommend doing a small patch test before full use.

After placing your order, you should receive a confirmation email with your order details. This means your order has been received successfully.

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.

Contact us immediately with the correct shipping address. If your order has not yet been shipped, we will do our best to update it before dispatch.

Available payment methods are shown at checkout. You can choose your preferred payment option before completing your purchase.

Shipping times may vary depending on your location. Once your order has been processed, you will receive a tracking link so you can follow your delivery. Average is 3 - 10 days.

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this to check the latest delivery status.

Returns may be accepted according to our return policy. To be eligible, items usually need to be unused, unopened, and returned in their original packaging.

Please contact our support team as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.