Terms of Service

Last updated: May 24, 2026

Welcome to Nullagen. These Terms of Service explain the rules and conditions that apply when you visit our website, place an order, or use our services.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, or unauthorized purpose. You must not attempt to interfere with the security, functionality, or operation of the website.

2. Online Store Terms

Our website allows customers to browse products, place orders, make payments, and contact customer support. We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion where necessary.

You agree to provide current, complete, and accurate purchase and account information when placing an order. You are responsible for ensuring that your shipping address, contact details, and payment information are correct before submitting your order.

3. Product Information

We do our best to display product descriptions, images, prices, ingredients, specifications, and availability as accurately as possible. However, we cannot guarantee that all information on the website will always be complete, accurate, current, or error-free.

Product packaging, color, appearance, size, or details may vary slightly from images shown on the website due to screen settings, manufacturing updates, or supplier changes.

4. Health and Beauty Disclaimer

Products sold by Nullagen are intended for personal care, beauty, cosmetic, or general wellness use only, unless clearly stated otherwise. Individual results may vary depending on skin type, routine, usage, lifestyle, and other factors.

Statements made on our website have not necessarily been evaluated by medical or regulatory authorities. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have allergies, sensitive skin, a medical condition, are pregnant, nursing, or are using prescription treatments, we recommend consulting a qualified professional before using any new product.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to accept, decline, cancel, limit, or modify any order for reasons including product availability, pricing errors, suspected fraud, payment issues, or incorrect customer information.

If your order is cancelled after payment has been made, we will issue a refund to the original payment method, where applicable.

6. Pricing and Availability

Prices, discounts, promotions, and product availability may change at any time without notice. We reserve the right to correct pricing errors or inaccuracies, even after an order has been submitted.

We may limit quantities available for purchase and may discontinue products or promotions at any time.

7. Payments

Payments are processed through secure third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment details provided are accurate.

If payment is declined, incomplete, reversed, or flagged as suspicious, we may delay, cancel, or refuse the order.

8. Shipping and Delivery

Shipping times are estimates only and may vary depending on location, carrier delays, customs processing, holidays, weather, or other circumstances outside our control.

Once an order has been shipped, delivery is handled by the shipping carrier. Nullagen is not responsible for delays caused by the carrier, incorrect shipping information provided by the customer, or events outside our reasonable control.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are handled according to our Return & Refund Policy. Please review that policy before making a purchase.

We reserve the right to refuse returns or refunds that do not meet the conditions stated in our policy or applicable law.

10. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

Please contact us immediately if you believe your account has been accessed without authorization.

11. User Content and Reviews

If you submit reviews, testimonials, photos, comments, feedback, or other content to our website or social media pages, you grant Nullagen the right to use, display, reproduce, edit, publish, or share that content for business, marketing, and promotional purposes, where permitted by law.

You agree not to submit content that is false, misleading, offensive, unlawful, harmful, abusive, defamatory, or violates the rights of others.

12. Intellectual Property

All website content, including text, graphics, images, logos, product names, designs, videos, icons, and layout elements, belongs to Nullagen or its content providers, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without written permission.

13. Prohibited Uses

You agree not to use our website or services for any prohibited purpose, including but not limited to:

• Violating any applicable law or regulation.
• Infringing upon the rights of others.
• Submitting false, misleading, or fraudulent information.
• Uploading viruses, malware, or harmful code.
• Attempting to interfere with website security or functionality.
• Collecting or tracking personal information of others without permission.
• Using the website for spam, abuse, harassment, or unlawful activity.

We reserve the right to terminate or restrict your access to our website or services if you violate these terms.

14. Third-Party Tools and Links

Our website may include links to third-party websites, tools, payment providers, apps, or services. These third-party services are provided for convenience and may be governed by their own terms and policies.

Nullagen is not responsible for the content, accuracy, security, availability, or practices of any third-party websites or services.

15. Limitation of Liability

To the fullest extent permitted by law, Nullagen will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

This includes, but is not limited to, damages related to product use, website errors, service interruptions, delays, lost data, unauthorized access, or third-party actions.

16. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis, unless otherwise stated. We do not guarantee that the website will be uninterrupted, secure, error-free, or that all product results will meet your expectations.

Individual experiences and product results may vary.

17. Indemnification

You agree to indemnify and hold harmless Nullagen, its owners, employees, partners, suppliers, and service providers from any claims, losses, liabilities, damages, or expenses resulting from your violation of these Terms of Service or your misuse of our website, products, or services.

18. Changes to These Terms

Nullagen reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this page with an updated date.

Continued use of our website or services after changes are posted means you accept the updated terms.